Delete your data.
Vertmix Consulting Inc. · Effective · Last updated
This page explains how to remove your data from Vertmix Studio (“Studio”). You can disconnect an account you connected, remove Studio’s access at YouTube (Google), TikTok or Instagram, delete your Studio account or a whole studio, or ask us by email. Deleting is always free.
Two words we use: a studio is the shared space your team or business uses in Vertmix Studio. A connected account is a YouTube channel, TikTok account or Instagram account that someone has linked to a studio.
The short version:
- To stop Studio using a YouTube, TikTok or Instagram account, disconnect it in Studio; for Instagram, also remove Studio’s access at Instagram. Studio deletes the account’s saved sign-in at once, and everything it copied from the account within 7 days, apart from the names and titles in Studio’s own logs (see What we keep, and why).
- To delete everything about you, delete your account: Account settings → Profile → Delete account.
- If you can’t do either, or you have no Studio account, write to [email protected].
Who runs Vertmix Studio
Vertmix Studio is provided by Vertmix Consulting Inc., a company registered in Ontario, Canada.
Our Privacy Officer handles deletion requests at [email protected]. For help using Studio, write to [email protected].
These instructions cover our website studio.vertmix.com, the Vertmix Studio app at app-studio.vertmix.com, the Vertmix Studio desktop app, the Vertmix Studio apps for iOS and Android, the MCP endpoints and the emails Studio sends. The desktop and phone apps show the same Studio as the website, so you find each setting below in the same place.
Our Privacy Policy explains what we collect, why, and how long we keep it.
Disconnect an account in Studio
- Open the studio the account is connected to.
- Open the studio menu (the studio’s name at the bottom of the sidebar) and choose Studio settings.
- Open the Connectors tab.
- Find the account under Connected accounts, open its ⋯ menu, and choose Disconnect. (If the menu has no Disconnect, see “Who can disconnect” below.)
- Read what will happen, then press Disconnect to confirm.
What happens next:
- At once, Studio deletes the account’s saved sign-in. Apps in the studio stop reading the account, and nothing more can be posted to it from that studio.
- For YouTube and TikTok, Studio also asks Google or TikTok to withdraw Studio’s access. For YouTube, it also deletes the reach report on your channel, if a thumbnail test asked YouTube to create one.
- For Instagram, Studio can’t withdraw its own access, because Instagram doesn’t let an app do that. Remove Studio at Instagram too (see Instagram below).
- Within 7 days, Studio deletes everything it copied from the account: for example its name and picture, its videos’ and posts’ details, YouTube Analytics figures, and the platform’s IDs and links for your posts. It also removes the account’s name from the studio’s audit-trail lines about the connection itself, which then say only which platform it was.
- What stays is your studio’s own work: its content and files, the record that something was published (without the account’s name or the platform’s ID and link for it), and which thumbnail a test kept. A few of Studio’s own logs also keep a name or title: for example, an automation’s approval request can name the account it was to post to, for 90 days. See What we keep, and why.
The same account in more than one studio. If the same YouTube or TikTok account is still connected in another studio, Disconnect leaves the platform’s permission (and a YouTube channel’s reach report) in place for that studio and removes only this studio’s connection. To remove it everywhere, disconnect it in each studio, or remove Studio’s access at the platform.
Who can disconnect. The person who connected the account, the studio’s Owners, anyone whose role lets them manage connected accounts, and anyone the account was shared with at full access. If you don’t see Disconnect, ask one of them, or remove Studio’s access at the platform yourself.
Notion and Wise. You can disconnect them the same way. Studio deletes the saved sign-in or token at once. For Wise, also delete the token you made in Wise. Pages you imported from Notion, and the bookkeeping the Books app made from Wise, are your studio’s own content: delete them in Studio like anything else.
Remove Vertmix Studio’s access at the platform
As the owner of the account, you can also withdraw Studio’s access on the platform itself. This works even if you can’t open Studio. It does not delete your Vertmix Studio account or your studio’s own work: to delete those, see Delete your Vertmix Studio account and Delete a studio.
Google and YouTube
- Open the Google security settings page, signed in with the Google account that owns the channel.
- Choose Vertmix Studio and remove its access.
Studio checks every YouTube connection once a week. At the next check after you remove access, Studio finds the access is gone, removes the connection at once, and deletes what it copied within the following 7 days.
TikTok
- Open TikTok’s settings → Security and permissions → Manage app permissions. In the TikTok app, the same list is under Profile → Menu (☰) → Settings and privacy → Security and permissions; the names can differ a little between versions of the app.
- Choose Vertmix Studio and remove its access.
TikTok tells Studio straight away. Studio removes the connection at once and deletes what it copied within 7 days.
Studio’s Disconnect can’t withdraw Studio’s access at Instagram, so if you disconnect an Instagram account in Studio, do this too.
- Open Apps and websites in your Instagram settings. In the Instagram app, it is under Settings and activity → Website permissions → Apps and websites.
- Find Vertmix Studio and press Remove.
Meta tells Studio straight away. Studio removes the connection at once and deletes what it copied within 7 days. Instagram may also let you ask for your data to be deleted; see Check a deletion request.
Delete your Vertmix Studio account
- In Studio, open the menu under your picture and choose Account settings.
- On the Profile tab, choose Delete account, and confirm.
- We email you a link. Open it in a web browser where you are signed in to that account. Nothing is deleted until you do.
You don’t need a password, so accounts that sign in with Google, Microsoft, Discord or single sign-on can be deleted too. In the desktop and phone apps you start the same way. The link we email must be opened in a web browser where you are signed in to that account: on a phone, first sign in at app-studio.vertmix.com in your phone’s browser, then open the link there. Opened anywhere else, it deletes nothing and still works for its day. If Studio is asking you to agree to the Terms, Delete account is on that screen too.
If you are the last Owner of a studio that other people still use, Studio asks you to make someone else an Owner first (Studio settings → People), because a studio can’t be run without an Owner. Or you can delete the studio first (see Delete a studio).
What is deleted at once: your account, your sign-in sessions and sign-in methods, two-factor authentication, your studio memberships, your MCP tokens, your profile pictures, the days your account was active, the record of how you arrived (campaign, referring site, landing page, country, email domain, device), and every studio nobody else is in (apart from its Growth Partner), with all its content and files. Answers given in the create-a-studio wizard about the business stay with that studio’s sign-up profile, with the ID your account had but without your name or email address; the role you gave there is deleted with your account.
What is deleted within 7 days: every account you connected in a studio that carries on is disconnected at once, and Studio deletes what it copied from each YouTube, TikTok or Instagram account within 7 days, apart from the names and titles in Studio’s own logs. Pages imported from Notion, and the bookkeeping the Books app made from Wise, stay with that studio as its own content.
What stays is listed in What we keep, and why.
Can’t sign in? Write to [email protected] from the email address on your account (see Ask us by email).
Delete a studio
Deleting a studio deletes everything in it, for everyone in it. A studio’s Owners can do it, and so can anyone whose role lets them manage the studio.
- If the studio has a paid plan, end it first. Cancel subscription (Studio settings → Billing) keeps the plan until the end of the period you paid for, and the studio can be deleted once it has ended. To end it now, cancel the automatic payments in PayPal: Studio settings → Billing → Manage in PayPal; the studio can be deleted once Studio hears from PayPal that the plan has ended. Export anything you want to keep before the plan ends: a studio whose plan has ended is locked, and its export tools are not available.
- Open the studio menu → Studio settings → Danger zone.
- Under Delete this studio, press Delete studio. Studio shows what will be deleted.
- Type the studio’s name, then press Delete studio.
This deletes, at once and for good, every record, page and Drive file, every role and team, and everybody’s access. The studio’s connected accounts are removed as they are by Disconnect. There is no undo.
We keep the studio’s Support requests, its payment records and subscription history, its Growth Partner’s earnings, its audit trail for up to 400 days, and its sign-up profile (how it came to Studio and its answers about the business), which keeps the ID of the account that created the studio and any note typed in the wizard, but no name or email address field (see What we keep, and why).
To leave a studio without deleting it, choose Leave studio in the same Danger zone.
Ask us by email
Write to [email protected]. Please include:
- what you want deleted: your whole account, the data from one connected account (say which platform, and the channel or account name), or something else;
- the studio’s name, if your request is about one studio;
- if you have no Studio account: the platform, your channel, username or profile link, and Meta’s confirmation code if you have one.
How we check it’s you. Write from the email address on your Studio account. If you can’t, we ask you to confirm the request from inside Studio. If you have no Studio account, we ask you to show us that the channel or account is yours. We never ask for your password.
What it costs. Nothing.
How long it takes. We delete data from Google, and data copied from a connected YouTube, TikTok or Instagram account, within 7 days after we have confirmed the request is yours, and anything else within 30 days. If a studio holds the data, we pass your request to that studio within 7 days and tell you we did. We reply by email when it is done, and tell you if anything has to stay, and why.
Information a studio holds about you. If a studio holds information about you, for example you answered one of its forms or you are one of its customers, that studio decides what happens to it. Ask the studio first. If you write to us instead, we pass your request to the studio and help it answer.
Check a deletion request
If you ask Instagram (Meta) to have Vertmix Studio delete your data, Meta sends us your request. We give Meta a confirmation code and a link for you. To see how your request is going, open this address, with your code in place of <code>:
https://app-studio.vertmix.com/connectors/deletion/<code>
You don’t need to sign in. The page says that the request is about Instagram, whether it is received, in progress or done, and when. When it is done, it also says what Studio kept: any studio’s own record of each post published to the account, without the account’s name or Instagram’s ID and link for the post; this request itself (Instagram’s IDs for the account, the IDs of the studio and of the person who connected it, the reason, the code and its dates), for 2 years, so you can check it there; and the payment records the law requires. It doesn’t show your account’s name or any studio. If Studio held nothing from your account, the page shows the request as done once Studio has checked its older Instagram connections for your account, which can take a day or so.
If the page doesn’t open, or you have a question, write to [email protected] with your code. For a request you sent us by email, we answer by email.
What we keep, and why
| What | How long | Why |
|---|---|---|
| Payment records (amounts and dates, without the payer’s identity) | As long as we run Studio, and at least six years after the end of the tax year they relate to | Canada’s Income Tax Act requires us to keep tax records for six years |
| Growth Partner earnings, payouts, statements and agreement signatures | As long as we run Studio, and at least six years after the end of the tax year they relate to | For tax and audit |
| Your Support requests | As long as we run Studio. When you delete your account, we remove your name and email address from them at once | They are our record of what you asked and what we told you. If you want one deleted, ask us |
| Audit trail lines (who did what in a studio, with their name) | 400 days, then deleted. Within 7 days of a disconnect, the lines about the connected account say only which platform it was, without the platform’s ID for a post or its error. A line about an app’s record that holds a platform’s data names only the kind of record. A line about a Drive file keeps the file’s name | So a studio can see who changed what, and for security |
| Studio’s other logs: its internal record of what apps did, notifications, automation records (runs, their steps, approval requests and the events that start them), records of media work (renders, transcriptions, and downloads from YouTube made before 30 October 2026), and assistant conversations | The internal record 400 days; notifications until 90 days after they are read; automation records 90 days; records of media work until the studio is deleted; assistant conversations until the person deletes them. An automation’s approval request can name the account it was to post to, a Stitch’s notifications can name its YouTube channel, a render’s record keeps the name it gave a file, a download’s record keeps the video’s title and YouTube ID (Studio uses it to refuse to publish that file), assistant conversations keep what they showed, and lines written before 30 October 2026 can keep the names and titles they were written with. A disconnect does not remove them | They are the record of what Studio did and said at the time |
| A deleted studio’s audit trail | 400 days, then deleted | So the studio’s history can be checked, and for security |
| A record of each removal or deletion request: the platform, the platform’s IDs for the account, the IDs of the studio and of the Studio account that connected it, the reason, the confirmation code and its dates | 2 years after the deletion is done | So you can check a request, and a repeat request finds the deletion already done |
| A studio’s sign-up profile (how it came to Studio, its answers about the business) | As long as we run Studio | Our business records; it keeps the ID of the account that created the studio and any note typed in the wizard, but no name or email address field |
| Content you made in a studio that carries on | Until that studio deletes it | It belongs to the studio |
| After a Disconnect: the studio’s content and files (files and folders an app named for a channel or a video keep that name), the record that something was published (without the account’s name or the platform’s ID and link for it), and which thumbnail a test kept | Until the studio deletes them | They are the studio’s own work, not data copied from the platform |
| Things someone deletes inside a studio | 30 days in the Recycle bin, then deleted with their files | So a mistake can be undone |
| Sign-up and cancellation events (with a coded ID, no name or email address) | As long as we run Studio | To understand how people find and leave Studio |
| Anonymous visit counts | As long as we run Studio | They carry no ID, name or email address |
| Backups | Until the backup is replaced by a newer one | We use backups only to recover from a failure, and delete again anything that had been deleted |
If the law requires us to keep something longer, for example for a legal claim, we keep only that, and only for as long as the law requires.
Questions about any of this: [email protected].