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THE AGREEMENT FOR USING STUDIO

Terms of Service.

Vertmix Consulting Inc. · Effective · Last updated · Version 2026-10-30

These Terms of Service (“Terms”) are the agreement between you and Vertmix Consulting Inc. for using Vertmix Studio. We have tried to write them in plain words. Where a word has a special meaning, we explain it the first time we use it. If anything is unclear, write to [email protected].

The short version:

This short version is only a guide. The sections below are the Terms.

The agreement

Who we are. Vertmix Studio (“Studio”) is provided by Vertmix Consulting Inc. (“Vertmix”, “we”, “us”, “our”), a company registered in Ontario, Canada.

Who “you” are. “You” means you, the person using Studio. If you create a studio, buy a plan, or accept these Terms for an organisation, such as your employer, your business or a client, you accept them for that organisation as well and confirm you have its authority to do so, and “you” includes it. If you are only a member of a studio someone else created, these Terms bind you for your own use.

What these Terms cover:

Words we use. A studio is the shared space an organisation, team or business uses in Studio. A studio’s Owners decide who is in it and what each person may see and do. A member is a person in a studio. A connected account is an account on another service, such as a YouTube channel, that someone in a studio has linked to Studio. Your content is explained in Your content.

How you accept these Terms. You accept them when you create an account: Studio says so beside the button that creates it, and records which version you accepted and when. If you made your account before this version, Studio asks you to agree once, the next time you sign in. If we made your account for you, Studio asks you to agree the first time you sign in. If you use our website without an account, the parts of these Terms about our website apply to that use.

What the agreement is made of:

If they conflict, the Growth Partner agreement wins on partner matters, and these Terms win on everything else.

Our Privacy Policy explains how we handle personal information. It is a notice, not part of this agreement, except where these Terms refer to a specific part of it.

App stores. If you got a Studio app from Apple’s App Store or Google Play, that store’s terms also apply to the download. These Terms are between you and Vertmix only, not Apple or Google. Apple and Google have no duty to maintain or support the app, and Vertmix, not Apple or Google, is responsible for the app and for any claim about it, including product liability, consumer-protection, privacy and intellectual-property claims. If the app fails a warranty that applies, you may tell Apple, which may refund the app’s price, if any; Apple has no other warranty duty. You confirm that you are not in a country under a U.S. government embargo and not on a U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the iOS app.

Who can use Vertmix Studio

Accounts, studios and roles

Your account.

Studios.

MCP tokens, automations and agents. An MCP token lets an AI client act in one studio as you, within the permissions you give the token and never beyond your role. Automations and agents act for your studio as they are set up, within the spending limits set for them. The person who sets one up is responsible for what it does.

The people you bring into your studio

Your studio can hold information about people who are not members. For example: its customers and contacts, people who answer its forms, guests in its meetings, the contractors and customers in Dispatch, people named in the files and data it imports, people who appear in its videos, and the payers and payees in the Wise transactions Books reads.

Your studio decides what information about these people goes into Studio, and why. We handle it for your studio, as described in How we process your studio’s data. Your studio is responsible for:

A person you invite who creates an account accepts these Terms for their own account.

Your content

What it is. “Your content” is everything you or your studio put into Studio, such as files, videos, records, pages, messages, form responses and meeting recordings. It also includes what Studio makes from it for you, such as AI answers, clips, transcripts and reports.

You keep it. You, or your studio, keep all ownership rights in your content. We do not claim any of them.

What you let us do with it. You give us a worldwide, non-exclusive, royalty-free permission to host, store, copy, process, transmit, display and send your content, only as needed to run Studio for you. That means: to show it to the people your studio allows, to do what you ask (for example, publish a video to the channel you choose, or email a form receipt), to keep Studio secure, and to meet the law. Our service providers may do the same for us, under the terms described in the Privacy Policy. This permission lasts while your content is in Studio, and for the time deleted content stays in our backups.

We do not sell your content, we do not use it for advertising, and we do not use it to train AI models.

Your promises. You confirm that you have every right you need for your content, including for any music, footage and images in it and the voices and likenesses of the people in it. You also confirm that your content, and your use of it, do not break the law or these Terms.

Keep your own copies. Any backups we keep are for recovering from our own failures, not for restoring what you delete. Keep your own copy of anything you cannot afford to lose. Deleted items stay in the Recycle bin for 30 days, and are then deleted from Studio; if a backup holds a copy, it remains until the backup is replaced.

Feedback. If you send us ideas or suggestions, we may use them without paying you or owing you anything.

Studio itself. Studio, its software, its design, and the Vertmix names and logos belong to Vertmix or to the companies that license them to us. While these Terms apply, we give you a personal, non-exclusive, non-transferable right to use Studio for yourself and your organisation. You may not copy, sell or resell Studio, or try to extract its source code, except where the law allows it.

Acceptable use

You must not use Studio, or let anyone else use it, to:

Reporting security problems. If you find a security problem in Studio, tell us at [email protected], and give us reasonable time to fix it before telling anyone else. While testing, do not access or keep other people’s data, and do not disrupt Studio. A good-faith report made this way does not break this section.

What we may do. If we reasonably believe that content or use breaks this section, we may remove or disable the content, limit features, or suspend accounts or studios, as described in Suspension, termination and exporting your data. We tell the person affected what we did and why, unless the law forbids it or telling them would put someone at risk.

YouTube, TikTok and Instagram

Connecting an account

YouTube

Vertmix Studio uses YouTube API Services. By connecting a YouTube account or using Vertmix Studio’s YouTube features, you agree to be bound by the YouTube Terms of Service. Google’s handling of your information is described in the Google Privacy Policy.

Vertmix Studio’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

TikTok

Instagram

Other services

You can also sign in to Studio with Google, Microsoft or Discord, or with your organisation’s single sign-on. You can connect Notion, to import the pages and databases you choose, and Wise, so the Books app can read your balances and transactions; Studio only reads from Wise and never moves money. Payments for Studio go through PayPal. These services are run by other companies under their own terms, which apply between you and them. We are not responsible for them.

No affiliation or endorsement

YouTube and Google are trademarks of Google LLC. TikTok, Instagram, Meta, Notion, Wise, PayPal and the other names of services Studio works with are trademarks of their owners. We use these names only to say which services Studio works with.

Vertmix Studio is not affiliated with, sponsored by or endorsed by YouTube, Google, TikTok, Instagram or Meta.

AI features

What they are. Studio has features that use AI: the assistant, AI steps in automations and agents, and AI features in apps (for example Clips, Cuts, Frame’s reviews, Compilations’ search, Books’ categorising, summaries of form responses, and meeting transcripts and summaries). When you use the assistant, you are talking with an AI system, not a person.

AI can be wrong. Answers, drafts, summaries, transcripts and suggested categories can be inaccurate, incomplete or out of date. Check them before you rely on them, publish them or act on them, especially where money, the law, health or safety are involved. A person in your studio makes the decisions.

Inputs and outputs. Between you and us, what you send to an AI feature is your content, and so is what it gives back. AI can give similar answers to other people, and an answer can resemble existing work, so check before you publish it. Where a platform asks, label AI-generated or altered content when you publish it, for example with YouTube’s altered or synthetic content question or TikTok’s Made with AI box.

How AI requests are sent. Studio’s AI features run through OpenRouter, which passes each request to an AI model provider. On every chat and search-index request, Studio tells OpenRouter not to send it to providers that train on or collect the data they are sent; speech-to-text follows our OpenRouter account’s privacy settings. We do not use your content to train AI models. The Privacy Policy’s AI features section has the details.

Cost. Use of AI features, and of transcription, is charged as your studio’s Billing page shows.

AI clients you connect. An AI client you connect through an MCP token is your choice. It receives what you ask it to read in Studio, and its provider’s own terms apply to that.

Plans, payment, cancellation and refunds

Plans and prices. Plans and prices are shown at studio.vertmix.com/pricing and, in the app, on your studio’s Billing page. A plan’s price can depend on the number of seats, the storage and the add-ons you choose. Some features are charged by use, such as AI, transcription and route optimisation. The price that applies to your studio is the one the Billing page and PayPal show before you approve the payment.

Paying. Paid plans are paid through PayPal. You give your payment details to PayPal, not to us, and PayPal’s terms apply to the payment. Prices are in US dollars. The amount the Billing page and PayPal show before you approve is what you are charged.

Renewal. A paid plan renews automatically every month. PayPal charges the plan’s price at the start of each billing period until you cancel. Charges for use are collected through the same PayPal subscription as they build up, and your Billing page shows them. When you subscribe or change your plan, PayPal’s approval page shows the amount and how often it is charged. After you subscribe, your studio’s Billing page shows your plan, its monthly price, the date it is paid through, that it renews automatically, your invoices, and Cancel subscription.

Changing your plan. A new plan’s price applies from your next billing period, once you approve it at PayPal. We do not charge or credit part of a period when you change plans.

Price changes. We may change our prices. A new price never applies to a period you have already paid for, and we tell you at least 30 days, and no more than 90 days, before a new price applies to your plan.

If a payment fails. PayPal tries again. If it still cannot collect the payment, or your paid plan ends, your studio is locked: its people can open only Studio settings (where the Billing page is), their own Account settings and Support, until someone with billing permission subscribes again. Locking does not delete your studio’s content, but its export tools are not available while it is locked. While a studio is locked, anyone who manages it can still delete it, and its members can still leave it.

Cancelling. You can cancel at any time on your studio’s Billing page. Your plan stays active until the end of the period you have paid for, and then ends. You can undo the cancellation until then. If you stop the automatic payments in your PayPal account instead, your plan ends when PayPal tells us, which can be sooner.

This clause does not apply to consumers in Quebec.

Refunds. We do not refund payments, including for part of a billing period, except:

Consumers’ right to cancel. If you are in the European Economic Area or the United Kingdom, paid plans are for business use only: by subscribing, you confirm that you are buying for your business, not as a consumer. Elsewhere, if you are a consumer and the law where you live gives you a right to cancel a purchase within a set time and get your money back, these Terms do not take that right away. To use it, write to [email protected] within that time.

Growth Partners

Growth Partners are independent businesses and people who bring studios to Vertmix Studio and help them use it. They are not our employees or agents. They cannot make promises for us or change these Terms.

If your studio has a Growth Partner (because it signed up through a partner’s link or code, or because we asked a partner to look after it), the partner sees some information about your studio, such as its plan, its billing standing, its onboarding progress and its Support requests, as the Privacy Policy explains. The partner can enter your studio only if someone who manages your studio lets it in, in Studio settings → Partner, and they can turn that off at any time. To stop the partner seeing your studio’s information in its portal, Support requests included, write to [email protected] and we remove the partner from your studio. What the partner changes inside your studio is recorded in its audit log.

If you are a Growth Partner, the Growth Partner agreement you sign in the partner portal at app-studio.vertmix.com/partners also applies to you. It sets out your commission, your payouts and your duties. When we change that agreement, the portal asks you to sign the new version.

Suspension, termination and exporting your data

You can leave at any time:

What deletion removes, and the little we keep and why, is set out in the Privacy Policy’s Disconnecting and deleting section and in our data deletion instructions.

When we may suspend or close an account or studio. We may suspend or close an account or a studio, or part of what it can do:

Before we act, we tell you why and, where we reasonably can, give you a chance to fix the problem. When we must act at once (to stop harm, or because the law, a court, an authority or a platform requires it), we tell you right after. We do not tell you when the law forbids it.

We may also close an account or a studio for any other reason, or stop offering Studio, by telling you at least 30 days in advance. In that case, we refund what you paid in advance for the time after it closes.

Getting your data out. You can export as you go: a database view as a CSV file, Drive folders as a zip file, and a form’s responses. These tools are not available while a studio is locked for payment, so export what you need before your plan ends. For a copy of the personal information we hold about you as an account holder (your profile, sign-in history, Support requests, billing and sign-up details), write to [email protected]. We send it in a common format (JSON or CSV) within 30 days, or, where the law allows, tell you within that time why we need longer.

After an account or studio is closed, we delete its data as the Privacy Policy describes. Data from YouTube, TikTok and Instagram is deleted within 7 days, apart from the names and titles in Studio’s own logs.

What continues after the end. Parts of these Terms that by their nature should continue, such as amounts owed, the permission for content kept in backups, the disclaimers, the limits on liability, the indemnity and the governing law, continue after these Terms end.

Warranties, liability and indemnity

This clause does not apply to consumers in Quebec.

Studio is provided “as is”. We work hard to keep Studio running, secure and correct. But we cannot promise that it will always be available, uninterrupted or free of errors, that it will meet every need, or that connected platforms will keep working with it. To the extent the law allows, we give no warranties or conditions beyond those written in these Terms, including implied ones of merchantable quality, fitness for a particular purpose or non-infringement.

Studio is a tool, not advice. Studio helps you do your work. It does not give professional advice. For example, Books helps you keep your books but is not accounting or tax advice, Dispatch proposes routes that a person in your studio reviews, and AI features suggest and draft. You are responsible for your decisions.

This clause does not apply to consumers in Quebec.

Limits on our liability. To the extent the law allows:

What these limits do not cover. Nothing in these Terms limits or excludes liability for fraud, for gross negligence or intentional wrongdoing, for death or personal injury caused by negligence, or for anything else the law does not allow to be limited or excluded.

This clause does not apply to consumers in Quebec.

Your indemnity. If you use Studio for a business or other organisation, you will defend and compensate Vertmix and our staff against claims made by others, and the related losses and reasonable legal costs, that arise from your content, your use of connected accounts, or your breach of these Terms or the law. This does not apply to the extent a claim is caused by our own breach. We will tell you promptly about such a claim, let you control its defence, and help reasonably at your cost. You may not settle a claim in a way that admits fault for us, or puts an obligation on us, without our written agreement, which we will not unreasonably withhold.

Consumers. If you are a consumer, the law where you live may give you rights that a contract cannot take away or limit, for example the legal warranties under Quebec’s Consumer Protection Act, or statutory rights in the European Union and the United Kingdom. Nothing in these Terms affects those rights.

Governing law and disputes

Talk to us first. If you have a problem with Studio, write to [email protected], or to [email protected] for a legal matter. We will try to resolve it within 30 days. This does not stop you from going to a court or a regulator.

The law that applies. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to rules about conflicts of laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

This clause does not apply to consumers in Quebec.

Courts. You and we agree that the courts of Ontario, Canada, have exclusive jurisdiction over any dispute about these Terms or Studio, except as the next paragraph allows.

Consumers. If you are a consumer, you keep the protection of the laws of the place where you live that cannot be set aside by a contract, and you may also bring a claim in the courts there. In particular:

Other legal terms.

Changes to these terms

Changes to Studio. We improve Studio all the time, and we may change or remove features. If a change takes away something important that your studio pays for, we tell you before it happens where we reasonably can, and you can cancel. Platforms may also change their own services at any time, which can change what Studio can do with them.

Changes to these Terms. We may change these Terms, for example when Studio changes, when the law or a platform’s rules change, or to make them clearer. Each version shows its version and effective date at the top, and the history below lists every version.

Version history

Copyright. If you believe that content in Studio infringes your copyright, send a notice to [email protected] that includes:

When a notice meets the requirements of Canada’s Copyright Act, we forward it electronically to the person whose content it is, as soon as feasible. We tell you that we did so, or why we could not. We keep the records the Act requires for the time it requires. If you are in the United States, you can send a notice under the Digital Millennium Copyright Act to the same address, and we will review it.

We may remove or disable content that we reasonably believe infringes copyright. In appropriate circumstances, we close the accounts of people who repeatedly infringe. If you believe your content was removed by mistake, write to [email protected] and tell us why. If it was removed after a notice under the Digital Millennium Copyright Act, you can send us a counter-notice that identifies the content, states under penalty of perjury that you believe it was removed by mistake, gives your name, address and phone number, consents to the jurisdiction of the federal court for your address (or, outside the United States, any judicial district where we may be found), and is signed.

Other illegal or harmful content. Most content in Studio is private to its studio, unless the studio shares it through a public link, a public form or a booking page. Anyone can tell us about content in Studio that they believe is illegal or breaks these Terms, at [email protected]. Say what it is, where it is (its link), why you believe it is illegal or breaks these Terms, your name and email address, and that you believe in good faith that your notice is accurate and complete. Authorities and users can reach our single point of contact for content at the same address, in English or French.

How we process your studio’s data

The Privacy Policy. Our Privacy Policy explains what personal information we collect, how we use it, who receives it, how long we keep it, and your rights. Read it together with these Terms.

Our two roles. For your account, billing, Support requests and similar records, we decide how the information is used. For the content your studio puts into Studio, we act for your studio: we handle it only to provide Studio, as your studio directs through its settings and its use of Studio, and as the law requires.

What we commit to for your studio’s data. We:

Our service providers. You authorise the service providers listed in the Privacy Policy. We tell your studio’s Owners by email at least 30 days before a new one receives your studio’s data. If you object on reasonable data-protection grounds, you can end your plan before the change, and we refund what you paid in advance for the time after.

Details. What we process, about whom, and for how long are set out in the Privacy Policy, in What we collect, and how, Who we share it with and How long we keep it.

Data from connected accounts. Data that Studio gets from a connected account for your studio is used only for your studio, as your studio directs, and only as that platform’s rules allow.

Our data processing agreement. This section is our data processing agreement with your studio, for example under the GDPR. If your organisation needs it signed as a separate document, write to [email protected].

Contact and legal notices

Notices to you. We send notices to the email address on your account, or show them in Studio. Notices about a studio go to its Owners. Keep your email address up to date.

Notices to us. Send them by email to [email protected]. A notice takes effect when we receive it.

Vertmix Studio is provided by Vertmix Consulting Inc., a company registered in Ontario, Canada.

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A closer look at Studio

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